Help & support
Quick answers about pickup, pricing, washing care and payment.
Regular wash (per kg), same-day express (per kg), villa linen (per piece), and shoes wash. Every kg service includes wash, dry, iron and fold.
No. We follow a one machine, one customer policy, so your laundry is always washed separately.
Every day, 07:00 – 19:00, including weekends and most holidays.
Yes, within 3 km of our shop for orders of 5 kg or more. Below 5 kg we count the order as 5 kg.
Our free radius covers Canggu, Berawa, Tibubeneng, Batu Bolong, Echo Beach and Pererenan. Further away? Send us your location on WhatsApp for a delivery quote.
Not at all. Leave your bag with villa staff, security, or reception and let us know on WhatsApp.
Sorting whites, darks and delicates into separate bags helps. Always empty pockets of sand, coins and lip balm.
Please inform our staff about luxury or special garments, such as designer pieces, prints, or colours that may fade. Separate handling is recommended.
We treat stains you point out before washing, but results depend on the stain and fabric, so removal cannot be guaranteed.
Regular Rp12.000/kg, express Rp20.000/kg, linen from Rp4.000 per piece. See the Prices page for the full list.
Yes, 2 kg for regular and express orders.
Visa and Mastercard (including international cards), contactless tap, or cash. Villa partners can be billed monthly.
